Refund and Return Policy

Refund & Return Policy – Zanafy

We want you to love your purchase. If something’s not right, here’s how we’ll fix it.

🔁 Return Conditions:

  • Items must be returned within 7 days of delivery

  • Must be unused, in original condition and packaging

  • Customer must provide proof of purchase

🚫 Non-Returnable Items:

  • Personal hygiene products

  • Items damaged by misuse

  • Sale items unless defective

💸 Refund Process:

  • Once we receive and inspect your item, we’ll notify you via email or WhatsApp

  • Approved refunds are issued within 5–7 business days via original payment method or bank transfer

📞 How to Request a Return:

Email us at zaynaf.order@gmail.com or message on WhatsApp: [Insert Number Here] with your order number and issue details.